Effective Date: 20th October 2025
House of Pickle is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you use our facilities, website, app, or services.
1. Information We Collect
We collect information to provide you with the best possible experience at House of Pickle. The types of information we collect include:
1.1. Personal Information When you sign up for membership, book a court, make a purchase in our shop, book a private event, or contact us, we may collect:
- Name, email address, phone number, and date of birth
- Billing and payment information
- Emergency contact details
1.2. Automatically Collected Information When you use our website or app, we may automatically collect:
- IP address, browser type, and device information
- Usage data, including pages visited and actions taken
- Location data (if you grant permission)
1.3. Facility Access Information We may collect:
- Entry times via access control systems
- Security camera footage for safety and security purposes
1.4. Communications We may collect information from your communications with us, including emails, phone calls, and feedback forms.
2. How We Use Your Information
We use your information to operate, improve, and personalize your experience at House of Pickle. Specifically, we use your information to:
- Process memberships, court bookings, private event bookings, and payments
- Process retail purchases and manage transactions
- Provide access to facilities and manage entry systems
- Communicate with you about bookings, events, purchases, and updates
- Send promotional materials, newsletters, and offers (with your consent)
- Improve our services, facilities, and user experience
- Ensure safety and security of our facilities and community
- Comply with legal obligations, including liquor licensing requirements
- Enforce our Terms of Service
3. How We Share Your Information
We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:
3.1. Service Providers We may share information with trusted third-party service providers who assist us with payment processing, website hosting, marketing, facility operations, and retail services. These providers are contractually obligated to protect your information.
3.2. Legal Requirements We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
3.3. Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.
3.4. With Your Consent We may share your information with third parties when you provide explicit consent.
4. Cookies and Tracking Technologies
Our website and app may use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings, though disabling cookies may affect functionality.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes:
- Secure payment processing systems
- Encrypted data transmission
- Access controls and security monitoring
- Regular security assessments
However, no system is completely secure, and we cannot guarantee absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
You have rights regarding your personal information, including:
7.1. Access and Correction You may request access to your personal information and request corrections if it is inaccurate or incomplete.
7.2. Deletion You may request deletion of your personal information, subject to legal and contractual obligations.
7.3. Opt-Out of Marketing You may opt out of receiving promotional emails by following the unsubscribe link in any marketing email or by contacting us directly.
7.4. Data Portability You may request a copy of your personal information in a structured, commonly used format.
To exercise these rights, please contact us using the information provided below.
8. Children’s Privacy
House of Pickle does not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a minor without proper consent, please contact us immediately.
9. Third-Party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
House of Pickle
13/25 Frenchs Forest Rd E, Frenchs Forest NSW 2086
info@houseofpickle.com.au
0411 692 133
12. Australian Privacy Principles
House of Pickle is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have concerns about how we handle your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
By using House of Pickle facilities and services, you acknowledge that you have read and understood this Privacy Policy.